The need to teach employees on how to best provide accessible customer service is both a provincially mandated requirement and a great opportunity to engage those with disabilities. 

If your organization provides goods or services to the public or third parties you must comply with Ontario’s new Accessibility Standards for Customer Service regulation created under the AODA, 2005. The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is designed to remove and prevent any barriers that might keep people with disabilities from participating in society to their fullest potential.

Want to learn more? Browse our White Paper for more information.


Becoming AODA Compliant

ETL is pleased to present to you our Accessibility program. This course will help your organization comply with the new legislation. The content of our Accessibility program has been customized to address AODA Customer Service Regulation training requirements and to support diversity in the workplace. Our Accessibility program can be delivered to your employees both in an online format, and through classroom-based facilitation.


Course Outline

* Introduction to Disabilities       
* Most Difficult Barrier - Our Attitudes
* Other Barriers to Accessibility
* Accessible Customer Service Makes Good Business Sense
* Providing Service to Those with a Loss of Hearing
* Providing Service to Those with a Loss of Sight
* Providing Service to Those with a Mental/Developmental Disability
* Providing Service to Those with a Physical Disability
* Accessibility Legislation 

Compliance Deadlines:

  • January 1, 2010 for all providers designated public sector organizations as listed in the Act, and,
  • January 1, 2012 for all providers with at least one employee who are not designated public sector organizations.