Becoming AODA Compliant

ETL is pleased to present to you our Accessibility program. This course will help your organization comply with the new legislation. The content of our Accessibility program has been customized to address AODA Customer Service Regulation training requirements and to support diversity in the workplace. Our Accessibility program can be delivered to your employees both in an online format, and through classroom-based facilitation.

Course Outline

* Introduction to Disabilities       
* Most Difficult Barrier - Our Attitudes
* Other Barriers to Accessibility
* Accessible Customer Service Makes Good Business Sense
* Providing Service to Those with a Loss of Hearing
* Providing Service to Those with a Loss of Sight
* Providing Service to Those with a Mental/Developmental Disability
* Providing Service to Those with a Physical Disability
* Accessibility Legislation